Solution
No request goes missing
When support runs through a shared mailbox, the answer depends on who opened it. A single queue changes that: every request has an owner, a state and a deadline.
The problem today
Customers write to office@, someone replies from a personal address, and afterwards nobody knows whether it was answered. The customer calls again and explains everything from the start to a different person. And you cannot say how many requests came in last month.
What you get
One place for every incoming request, whatever channel it arrives on, plus the automatic steps that remove the dullest part of the work.
- A single queue from email, the website form and manually logged phone calls.
- Automatic routing by topic and a suggested reply that a person approves.
- States and deadlines — you can see what is sitting still.
- Customer history: whoever picks up next sees everything so far.
- A report of how many requests arrive, on what topics, and how long they take to close.
Who it is for
Companies where the same question arrives several times a week — repair shops, online retailers, accounting firms, subscription service providers. In short, anyone whose customers write more than they call.
Frequently asked questions
Does the AI answer customers on its own?
Only if you decide it should. By default it drafts a reply and a person sends it — the boundary most companies want at the beginning.
Does it work with our existing mailbox?
Yes. Requests are collected from the address your customers already know.
Will customers notice a change?
They will notice faster replies. We will not make them create an account or write through somebody else’s portal.
Bring the requests together
Start with the shared queue and see, a month later, how many requests actually pass through you.