Terms of use — AICLOUD Bulgaria

1. Who provides the service

AICLOUD Bulgaria (“AICLOUD”) is a service of 3D Code EOOD, a company registered in the Republic of Bulgaria. The full statutory details — company number, registered seat, correspondence address, phone and email — are published on the Company page and in the footer of every page.

2. What AICLOUD Bulgaria is

AICLOUD Bulgaria is a platform through which you use artificial intelligence tools on your own data: conversation with a model, document processing, automation of repetitive tasks. It runs in a browser, with nothing to install.

The service is provided as it is available at the time of use.
Features evolve; the descriptions on this site reflect the current state, not a promise of a future one.
The service is not offered as a substitute for professional advice — legal, accounting or medical.

3. Account and access

Use requires an account with a confirmed email address. You are responsible for your password and for what is done through your account. An account may belong to a company or to an individual — a sole practitioner with no company number is an equal customer.

An account is opened by a person aged 18 or over.
One account may belong to several organisations; the role in an organisation decides what it sees.
An organisation owner may invite and remove members at any time.
If you believe someone has gained access to your account, write to us immediately — we end the sessions.
On registering you state that neither you nor your organisation is subject to sanctions of the European Union, the UN, the United Kingdom or the USA.

4. Credits, payment and invoices

The service is paid for in advance, in credits. You buy a pack, the credits enter the organisation's balance and are spent according to actual use. There is no monthly fee, no per-user charge and no minimum term.

Pack prices are published on the Pricing page and are charged exactly as shown there.
Card payments are processed by Stripe. We do not store card numbers.
An invoice is issued for every top-up. For an individual it is made out to the name and email in the profile; a customer buying on behalf of a company enters its details before payment and the invoice carries those. It is available in your account and a link to it arrives by email.
The company is registered under the Bulgarian VAT Act with number BG208728073. Published prices exclude tax; 20% VAT is charged on them and the final amount is shown next to every pack and on the payment screen. A company established in another EU member state that supplies a valid VAT number pays no tax — it is due by the recipient under art. 21(2) of the Bulgarian VAT Act (“reverse charge”); the number is verified in VIES at the time of payment, and an unconfirmed number means tax is charged. A customer outside the European Union likewise pays no Bulgarian tax, since the place of supply is outside the Union.
Credits are prepaid value for a specific service and are not a payment instrument — they are not transferred to another customer and not exchanged for money.
Credits do not expire. They stay in the organisation’s balance until they are spent, and are not lost at the end of a month or a year. The one case in which they are forfeited is termination for a confirmed breach — the procedure is set out in the “Termination” section.
Unspent credits are not refunded in money. You are buying access to a service, not making a deposit. This does not affect your statutory rights if you are a consumer — including the right to withdraw from a distance contract while the service has not yet started.
Credits spent are visible in your account by date and by kind of use.
An active project is hosted for a daily fee in credits, published on the Pricing page. The fee is charged once for every calendar day the project is active, whether or not you worked on it — what is paid for is the machine the project runs on.
A project can be paused from your account at any time. A paused project is not charged from the day it is paused, does not open in the studio and spends no credits; its contents are kept and the same button brings it back. An app you have already published stays available at its address.
If the balance is not enough for the daily fee, projects are paused automatically until you top up. No liability is created, no debt accrues and nothing is deleted.
Use is measured in units of text ("tokens") through an estimating function of the platform. It may differ slightly from the count reported by the language model provider. What your account shows is what is charged.

5. Welcome credits on registration

On registration we give, once, a set number of credits so that you can try the platform on your real work. They are a gift, not part of a paid service — they are not bought, not owed and not refundable in money. Their terms are:

The amount and the period are stated in the letter you receive them with, and in your account. They may be changed going forward; credits already given stand on the terms they were given under.
The welcome credits are one per customer — and one per browser. If an account that used the same browser has already received them, the next account does not. The purpose is simple: the gift is for a new person, not for a new registration by the same person.
If, by the end of the stated period, you spend the stated share of them, the remainder is yours with no time limit. Otherwise the unused welcome credits are taken back. Only welcome credits are ever taken back — the credits you bought are never touched.
Not receiving welcome credits does not restrict your use of the service in any way: the account works, the credits you bought are yours, and your rights under the law are unaffected.
If you believe you are affected by mistake — a work computer, a family laptop or two colleagues at one desk look exactly the same — write to us at the address below. A person decides and the credits are given.

6. Acceptable use

The service is to be used lawfully and in good faith. The following is not permitted and is grounds for suspending access:

Processing data you have no right to process.
Attempts to circumvent account limits, to reach other people’s data, or to overload the platform.
Attempts to extract the platform’s source code, to disassemble it or to reproduce its technology.
Using the platform to build a competing product, or for benchmarking without our written consent.
Automated access with bots, scrapers or crawlers outside the programming interfaces provided.
Uploading malicious code.
Reselling access under your own brand without a written agreement.

7. Content that is not allowed

The platform is not used to create, store or distribute:

sexual content and pornography;
content that promotes violence, hatred, discrimination or harassment;
political and religious propaganda;
content that infringes the intellectual property rights of others;
deepfakes and synthetic content made to deceive.

8. Applications that are not allowed

These uses are prohibited by the infrastructure provider and the prohibition is passed on without exception. A breach is grounds for immediate suspension of access:

medical diagnosis or treatment recommendations;
legal advice or predictions of the outcome of a case;
automated financial trading without the corresponding licence;
biometric identification and surveillance systems;
control of critical infrastructure — power grids, transport, hospitals, air traffic;
automated recruitment and employment decisions;
social scoring of citizens;
gambling and betting without a licence;
systems that impersonate a specific person or create an identity that does not exist;
any activity requiring a licence or certification that you do not hold.

9. Sending email

If you use the platform to write to recipients of your own, the list is your responsibility. The figures are monitored automatically and exceeding them stops sending immediately:

you write only to recipients who have explicitly agreed to hear from you;
every commercial message carries a working unsubscribe link;
unsubscribes are honoured within 48 hours;
no unsolicited messages, phishing or malicious code are sent;
the sender is stated truthfully — no misleading name, address or reply-to address;
the share of undelivered messages stays below 5%, and complaints below 0.1%.

10. Your data

The data you upload or create in the platform remains yours. We use it only to provide the service. We do not sell it and do not give it to third parties for advertising.

Processing of personal data is governed by the Privacy policy.
If you use the platform to process personal data of your own customers or staff, the Data processing agreement applies as well. The security measures are described by name on the Data security page.
Your data is not used to train artificial intelligence models. The infrastructure provider has given us that undertaking in writing as well.
To run the service we use a subprocessor — a provider of AI infrastructure and hosting. It processes data on our instruction and under the same obligations.
If we change a subprocessor that handles personal data, we tell you at least 14 days in advance and you may object.
Do not upload data under a special legal regime — health information and payment card data — unless we have agreed otherwise, expressly and in writing.
You can export your data at any time while the account is active.

11. Availability and maintenance

We aim for the service to be continuously available, but we do not guarantee uninterrupted access. Planned maintenance is announced in advance. The service rests on a third party's infrastructure — an outage there is an outage here, and we cannot promise more than we receive ourselves. Specific availability levels (SLA) are agreed separately, in writing.

12. Warranties

The service is provided without express warranties beyond those required by mandatory Bulgarian law. Output generated by a language model may contain errors — check it before relying on it for a decision that has consequences.

13. Limitation of liability

The liability of 3D Code EOOD for damages arising from use of the service is limited. The limitation does not apply in cases of intent or gross negligence, nor where the law does not allow limitation — including towards a consumer within the meaning of the Bulgarian Consumer Protection Act.

14. Termination

You may stop using the service at any time. We may suspend access for a breach of sections 5–8 or for non-payment, after notice and a reasonable period to remedy. After termination you have 15 days to export your data, after which it may be deleted irreversibly. If you are the one terminating, unspent credits remain available for as long as the account exists, but no money is refunded for them.

Where a breach is suspected the account is frozen, not closed: access stops, credits are left untouched and your data is not deleted.
We tell you by email what we have found, and you have 14 days to reply and give your explanation.
If the breach is confirmed by that review, the contract ends and unspent credits are forfeited, with no money refunded for them. If it is not confirmed, the freeze is lifted and the account continues unchanged.
Forfeiture is a last measure for a proven breach. It does not apply to late payment, to a disputed invoice or to a dispute about metered usage.

15. Changes to these terms

We may change these terms. Material changes are announced in advance at this address and by email to registered users. Continuing to use the service after they take effect means acceptance.

16. Governing law and disputes

Matters not settled here are governed by Bulgarian law. Disputes are resolved by agreement and, failing that, by the competent Bulgarian court.

17. If you are a consumer

When you use the service outside your trade or profession, you have the rights of a consumer under Bulgarian and European law, and nothing in these terms limits them.

Supervisory authority: Commission for Consumer Protection (KZP), Sofia, kzp.bg.
You may also use the European Commission online dispute resolution platform: ec.europa.eu/consumers/odr.
Complaints go to the correspondence address published on the Company page.